Privacy Policy
995bd Data Practices

When you register and use the 995bd platform, we collect certain categories of personal information in order to operate our services, verify your identity, process transactions, and comply with applicable regulatory obligations. The information we collect falls into three broad categories: information you provide directly, information we collect automatically, and information we receive from third parties.

Information You Provide Directly

When you create a 995bd account, make a deposit or withdrawal, contact our support team, or interact with any feature of the platform, you may provide us with:

• Identity Data: Your full legal name, date of birth, gender, and nationality.
• Contact Data: Email address, mobile phone number, and residential address.
• Account Credentials: Your chosen username and encrypted password (we never store your password in plain text).
• Financial Data: Payment method details necessary to process deposits and withdrawals, including mobile wallet numbers (bKash, Nagad, Rocket, Upay) and bank account or card details where applicable.
• Verification Documents: Copies of government-issued identification (e.g., National ID Card, passport, driving licence), proof of address documents, and proof of payment method ownership — submitted as part of the KYC process.
• Communications: Records of your interactions with our customer support team, including live chat transcripts and email correspondence.

Information We Collect Automatically

When you access and interact with the 995bd website and platform, our systems automatically record certain technical and behavioural data, including:

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, betting history, session duration, click-stream data, search queries within the platform, and features accessed.
• Transaction Data: Full records of all deposits, withdrawals, bets placed, bonuses claimed, and account balance history.
• Location Data: General geographic location inferred from your IP address. We do not collect precise GPS-level location data.

Information From Third Parties

In limited circumstances, we may receive information about you from third-party sources, including:

• Payment Providers: Transaction status confirmations from bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Identity Verification Services: Results from third-party KYC and fraud-prevention providers used to verify the authenticity of documents you submit.
• Game Providers: Aggregated technical data from providers such as Pragmatic Play, Evolution Gaming, and Spribe related to game session integrity and RNG certification.

995bd uses the personal data we collect for specific, defined purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The table below sets out the primary purposes for which we process personal data and the lawful basis we rely upon for each purpose.

Marketing Communications

If you have opted in to receive marketing communications from 995bd, we may contact you by email or in-platform notification to inform you about promotions, bonuses, new games, and seasonal offers relevant to your interests — such as BPL cricket promotions, Eid bonus offers, and Pohela Boishakh celebrations. You may withdraw your consent to marketing communications at any time by contacting our support team or updating your account preferences.

995bd does not share your personal data with third parties except in the specific, controlled circumstances described in this section. In all cases where data is shared, we require the recipient to maintain appropriate security and confidentiality standards consistent with this Privacy Policy.

Service Providers and Technology Partners

We work with a carefully selected group of third-party service providers who assist us in operating the 995bd platform. These providers act as data processors on our behalf and are contractually restricted from using your data for any purpose other than delivering services to 995bd. Categories of service providers include:

• Payment Processing Partners: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive only the transaction data necessary to process your deposit or withdrawal.
• KYC and Identity Verification Providers: Specialist third-party providers who process your submitted identity documents to confirm authenticity and detect fraud.
• Game Technology Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session data necessary to deliver and validate game results.
• Cloud Infrastructure and Hosting: Secure cloud hosting providers who store platform data in encrypted, access-controlled environments.
• Customer Support Technology: Providers of live chat and email management software used to facilitate player communications.

Legal and Regulatory Disclosure

995bd may be required to disclose personal data to competent legal or regulatory authorities in the following circumstances:

• In response to a valid court order, subpoena, or other legal process.
• Where disclosure is necessary to comply with applicable anti-money laundering (AML) or counter-terrorism financing (CTF) obligations.
• Where disclosure is required to protect the rights, property, or safety of 995bd, its players, or the general public.
• In connection with the investigation of fraud, prohibited conduct, or other serious breaches of our Terms & Conditions.

Business Transfers

In the event of a merger, acquisition, sale of assets, or restructuring of the 995bd business, your personal data may be transferred to the acquiring or successor entity as part of that transaction. We will notify registered players of any such change that materially affects the handling of their personal data.

The 995bd website uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, to analyse usage patterns, and where you have consented, to deliver personalised content. This section explains what cookies are, which types we use, and how you can manage your cookie preferences.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits and to store information about your preferences and session state. Cookies do not contain executable code and cannot access other files on your device.

Categories of Cookies We Use

Managing Your Cookie Preferences

You can manage or withdraw your consent to non-essential cookies at any time through your browser settings. Most modern browsers allow you to block, delete, or restrict cookies. Please note that disabling strictly necessary cookies may prevent certain features of the 995bd platform from functioning correctly, including the ability to log in or place bets.

For detailed guidance on managing cookies in your specific browser, refer to your browser provider's help documentation. Common instructions are available for Chrome, Firefox, Safari, and Edge via their respective support pages.

995bd retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. We do not retain personal data indefinitely; once the retention period applicable to a given category of data has expired, that data is securely deleted or anonymised.

The following general retention periods apply to the main categories of data we hold:

• Account and Identity Data: Retained for the duration of your active account relationship with 995bd and for a minimum of five (5) years after account closure, in accordance with anti-money laundering record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required for financial compliance and audit purposes.
• KYC Verification Documents: Retained for the duration of the account and for five (5) years following account closure.
• Customer Support Communications: Retained for two (2) years from the date of the last communication in a given support thread, unless the communication relates to a dispute or legal matter, in which case it is retained for five (5) years.
• Marketing Preferences and Consent Records: Retained for the duration of your account or until you withdraw consent, plus two (2) years as evidence of your consent decision.
• Technical and Usage Logs: Retained for thirteen (13) months for performance analysis and fraud detection purposes.

Where you request deletion of your personal data under your rights (see Section 7), we will review whether we are able to accommodate the request given our legal retention obligations. Where we cannot immediately delete data, we will restrict its processing to the minimum required by law and delete it as soon as the applicable retention period expires.

Protecting your personal data against unauthorised access, loss, alteration, or disclosure is one of 995bd's most fundamental commitments. We implement a layered set of technical and organisational security measures designed to safeguard the data we hold about you at every stage of its lifecycle.

Technical Security Measures

• TLS/SSL Encryption: All data transmitted between your browser or device and the 995bd platform is encrypted in transit using TLS (Transport Layer Security) encryption. Data is never transmitted in plain text.
• Encryption at Rest: Sensitive personal and financial data stored on our servers is encrypted at rest using industry-standard AES-256 encryption.
• Password Security: User passwords are stored using strong one-way hashing algorithms. We never store or transmit your password in plain text format.
• Access Controls: Access to personal data within our systems is restricted on a strict need-to-know basis. Staff access is role-based and logged.
• Intrusion Detection: Our infrastructure is monitored continuously for anomalous access patterns and potential security incidents.
• Penetration Testing: We conduct regular security assessments and penetration tests to identify and remediate vulnerabilities in our systems.

Organisational Security Measures

• All 995bd staff and contractors who handle personal data are required to complete data protection training and are bound by confidentiality obligations.
• Our third-party service providers are assessed for security compliance before engagement and are required to meet our data protection standards contractually.
• We maintain a data breach response procedure that enables us to detect, contain, and notify affected parties of any security incidents in a timely manner.

As a 995bd player, you hold a set of rights over your personal data. We are committed to honouring these rights promptly and without unnecessary barriers. The following rights are available to you:

• Right of Access: You have the right to request a copy of all personal data that 995bd holds about you, along with an explanation of the purposes for which it is processed and the categories of data involved. We will provide this information free of charge within 30 days of a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. We will action rectification requests without undue delay.
• Right to Erasure ("Right to Be Forgotten"): You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other lawful basis exists), or where the data has been unlawfully processed. Erasure requests are subject to our legal retention obligations described in Section 5.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing pending our verification of the legitimate basis.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you have the right to receive a structured, machine-readable copy of the personal data you have provided to us, so that you may transfer it to another service provider.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interests as the lawful basis, and where your interests and rights override ours in the specific circumstances. You also have an absolute right to object to processing for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

How to Exercise Your Rights

To exercise any of the rights described above, please contact our privacy team in writing at [email protected]. Please include your full name, the email address associated with your 995bd account, and a clear description of the right you wish to exercise. We may need to verify your identity before processing your request.

We will acknowledge your request within 5 business days and aim to respond in full within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 995bd handles your personal data, please contact us using any of the following methods. We take all privacy enquiries seriously and will respond as promptly as possible.

• Email: [email protected] — please use the subject line "Privacy Query" for faster routing to our data protection team.
• Live Chat: Available 24/7 on the 995bd platform. Select "Account & Privacy" from the support menu.
• Support Hours: 00:00 – 24:00 Bangladesh Standard Time (BST, UTC+6), every day of the year.

Changes to This Privacy Policy

995bd may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will notify registered players via the email address associated with their account or via a prominent notice on the 995bd website. The "Last Reviewed" date at the top of this policy indicates when it was most recently updated.

Your continued use of the 995bd platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your data.

This Privacy Policy applies exclusively to personal data processed by 995bd in connection with the website at https://995bd.club and the services provided therein. It does not apply to third-party websites or services that may be linked from the 995bd platform. We are not responsible for the privacy practices of any third-party provider, including game studios, payment processors, or external platforms.