Responsible Gaming
at 995bd

At 995bd, responsible gaming is not a compliance checkbox — it is one of the foundational principles on which this platform was built. We serve players across Bangladesh who enjoy cricket betting, slot games, live dealer tables, and a wide variety of casino experiences. We take seriously our responsibility to ensure those experiences remain safe, controlled, and genuinely fun.

Gambling is a legal form of adult entertainment and, for the vast majority of players, it remains just that. However, we recognise that for some individuals, gambling can develop into a harmful pattern of behaviour. 995bd is committed to doing everything in our power to identify players who may be struggling, to provide them with effective self-management tools, and to connect them with professional support where needed.

Our responsible gaming framework covers five key pillars: age protection, spending control, time management, voluntary exclusion, and access to help. Every registered player on 995bd has access to all five pillars at no cost, at any time.

We also acknowledge that gambling is not appropriate for everyone. If you are experiencing financial difficulty, emotional stress, or any form of personal crisis, we strongly encourage you to take a break from gambling and seek support. 995bd will always support your decision to pause or stop playing.

995bd operates exclusively for adults. You must be 18 years of age or older to register an account, make a deposit, or place any bet on this platform. This is a strict, non-negotiable requirement that applies to every player regardless of location within Bangladesh.

How We Verify Your Age

During the registration process, all players are required to confirm that they are aged 18 or above. This declaration is legally binding under the terms you accept when creating your account. Additionally, 995bd employs a formal KYC (Know Your Customer) verification process that requires players to submit valid government-issued identification before withdrawals can be processed. Accepted identification documents include:

• National Identity Card (NID) — the primary form of identification for Bangladeshi players.
• Bangladesh Passport — accepted as an alternative primary document.
• Driving Licence — accepted as a secondary supporting document alongside proof of address.

Our verification team reviews submitted documents within 24–48 hours of receipt. Until verification is complete, withdrawal functionality remains restricted. We may suspend or permanently close any account found to belong to a person under 18 years of age, and any funds associated with that account will be handled in accordance with our Terms & Conditions.

Protecting Minors in Your Household

If you share a device with younger family members, we strongly recommend taking precautions to prevent unauthorised access to your 995bd account. Always log out of your account when not in use, use a strong unique password that others do not know, and consider using device-level parental control software. 995bd cannot be held responsible for access to an account that occurs because a player has failed to secure their login credentials.

One of the most effective tools for maintaining control over your gambling is setting a personal deposit limit. 995bd allows every registered player to define how much money they are willing to deposit into their account over a given time period. Once a limit is set, it cannot be exceeded — giving you a firm, automatic financial boundary.

Available Limit Types

How to Set or Adjust Your Limits

Deposit and spending limits can be set or reviewed at any time through your 995bd account settings panel. Reducing a limit takes immediate effect. Increasing a limit or removing a limit is subject to a mandatory 72-hour cooling-off period before the change is applied — this delay is a deliberate protective measure to prevent impulsive decisions made in the heat of the moment.

If you are unable to locate your limit settings or need assistance configuring them, our 24/7 support team is available via live chat or at [email protected] and will help you apply the right limits for your circumstances.

Spending extended periods gambling without a break can distort your sense of time and lead to decisions you would not otherwise make. 995bd provides time management tools that help you keep sessions healthy and prevent fatigue-driven betting.

Session Time Reminders

Players can enable in-session notifications that alert them when they have been playing continuously for a defined period. You can set reminders at 30-minute, 1-hour, or 2-hour intervals. When the reminder fires, your current game pauses briefly and a prompt appears asking whether you wish to continue or take a break. These reminders are on-screen only and do not force a session to end — the decision remains yours.

Reality Check Notifications

Reality checks are periodic summary pop-ups that display your net gaming result for the current session — how much you have deposited, how much you have wagered, and your current balance relative to when you started. Seeing this information in plain numbers, mid-session, can be a powerful prompt to reassess whether you are playing within your intentions.

Time-Out Periods

If you feel you need a structured break from gambling, 995bd offers voluntary time-out periods ranging from 24 hours to 6 weeks. During a time-out, your account remains open but all betting, deposit, and casino game functionality is suspended. A time-out cannot be reversed early once activated — it will run for the full duration you select. Available time-out durations are:

• 24 hours
• 48 hours
• 7 days (1 week)
• 30 days (1 month)
• 42 days (6 weeks)

To activate a time-out, visit your account safety settings or contact our support team directly. Time-outs are applied immediately upon confirmation and cannot be shortened after activation.

Self-exclusion is a formal, longer-term commitment available to any 995bd player who believes that gambling is negatively affecting their life or the lives of those around them. When you self-exclude, your 995bd account is closed or suspended for a minimum period of your choice, and all access to gambling services on the platform is blocked for the duration.

How Self-Exclusion Works at 995bd

Self-exclusion can be requested at any time by contacting our responsible gaming support team. Once a self-exclusion request is confirmed, the following actions are taken immediately:

• Your account is suspended and all login access is disabled.
• All pending bets are settled according to their natural outcome; no new bets can be placed.
• Any remaining balance is returned to your verified withdrawal method (bKash, Nagad, Rocket, or Upay) within 5 business days.
• Your contact details are flagged to prevent marketing communications from reaching you during the exclusion period.
• Any active bonuses or promotional offers are forfeited.

Self-Exclusion Duration Options

995bd offers the following self-exclusion periods. All periods are calculated from the date and time of confirmation:

• 6 months — minimum self-exclusion period.
• 1 year
• 3 years
• 5 years
• Permanent — indefinite exclusion with no scheduled review date.

Requesting Self-Exclusion

To request self-exclusion, contact our responsible gaming team at [email protected] with the subject line "Self-Exclusion Request", or use the live chat option and ask to speak with a responsible gaming specialist. We will process your request within 24 hours and send confirmation to the email address associated with your account. We treat all self-exclusion requests with full confidentiality and without judgement.

Re-Opening an Excluded Account

Once a self-exclusion period has been set, it cannot be shortened or overridden at the player's request. When the exclusion period expires, reactivating your account requires a written request to [email protected], a mandatory 7-day reflection period, and completion of our responsible gaming assessment. We reserve the right to decline reactivation if we believe it is not in the player's best interest.

Most people who develop a problem with gambling do not recognise it immediately. The signs tend to be gradual — a slightly longer session here, a slightly larger deposit there. The self-assessment questions below are designed to help you reflect honestly on your current relationship with gambling. There are no right or wrong answers; this is a private exercise for your own benefit.

If you answer "yes" to three or more of the following questions, we strongly encourage you to speak to a member of our responsible gaming team or to contact one of the external support organisations listed in Section 7.

Remember: recognising a potential problem is a sign of strength, not weakness. Millions of people worldwide have successfully addressed problem gambling with the right support. You do not have to face this alone, and 995bd is here to help at every step.

If you believe that gambling is becoming a problem for you or someone you know, please reach out for support. Speaking to a professional — or even just acknowledging the issue to a trusted person in your life — is a meaningful first step. The following types of support are available:

Talk to Someone You Trust

Opening up to a family member, friend, religious leader, or community elder about your gambling can provide immediate emotional relief and practical accountability. In Bangladesh, family networks and community bonds are an important source of support — do not hesitate to draw on them.

Seek Professional Counselling

Mental health professionals and counsellors trained in behavioural addictions can provide structured, confidential support for problem gambling. If you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other major city in Bangladesh, look for certified mental health services at government hospitals, private clinics, or NGO-run support centres. Many services offer appointments via telephone or online video, making them accessible from anywhere in the country — including Cox's Bazar, Rangpur, Barisal, Mymensingh, and rural areas.

Financial Counselling

If gambling has affected your finances, a qualified financial counsellor can help you review your situation, prioritise essential payments, and build a recovery plan. Many banks in Bangladesh — including BRAC Bank, Dutch-Bangla Bank, City Bank, Sonali Bank, and Islami Bank — offer financial hardship support services. Do not delay seeking financial guidance if you are under pressure.

Support for Family Members

Problem gambling affects not just the individual but also those around them. If a family member's gambling is causing you distress, you deserve support too. Community counselling services and social welfare organisations in Bangladesh can help families navigate the impact of problem gambling together.

If you are in immediate personal crisis, please contact your nearest hospital emergency department or mental health crisis line without delay. Your wellbeing is always the priority — gambling can wait, your health cannot.

995bd maintains a dedicated responsible gaming team available 24 hours a day, 7 days a week, every day of the year — including during Eid, Durga Puja, Pohela Boishakh, Victory Day (December 16), and Independence Day (March 26). No matter when you need us, someone will be there to help.

You can reach our responsible gaming team through any of the following channels. All enquiries are treated with complete confidentiality:

• Email: [email protected] — use the subject line "Responsible Gaming" for direct routing to the specialist team.
• Live Chat: Available directly within the 995bd platform. Select "Responsible Gaming" from the support topic menu.
• Response Time: We aim to acknowledge all responsible gaming enquiries within 1 hour and provide a full response within 24 hours.
• Support Hours: 00:00 – 24:00 Bangladesh Standard Time (BST, UTC+6), every day of the year.

Whether you want to set a deposit limit, activate a time-out, request self-exclusion, ask a question about your betting patterns, or simply talk through how you are feeling about your gambling — our team is ready to listen and to help without judgement.